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Do you have changes to your booking?

Please contact our Servicecenter via e-mail: servicecenter.germany@scandlines.com or via telephone +49 381 – 77 88 77 66, Monday-Friday 08:00-18:00 and Saturday-Sunday 09:00-18:00.

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An online fee of €0.75 shall be charged to all online purchases.

A processing fee of €10 shall be charged to all purchases made in port using the full personal service available in the vehicle lanes.

Do you need help?

Contact Customer Service, Monday-Friday 8-18, Saturday-Sunday 9-18 on telephone +49 (0) 381 – 77 88 77 66 or send an email to: buchung@scandlines.com

Check in no later than 15 minutes in advance

You must check in no later than 15 minutes before the planned time of departure.

24-hour right to cancel

There is a 24-hour cancellation right after booking is confirmed. Within this period, the ticket can be fully refunded.