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Changes to your booking?

Contact our Customer Service if you wish to change your booking, on telephone +49 (0) 381 – 77 88 77 66, Monday-Friday 08.00-18.00 and Saturday-Sunday 09.00-18.00.

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Save EUR 9,25 handling fee if you buy your ticket online and not in the service center or in the port.

Do you need help?

Contact Customer Service, Monday-Friday 8-18, Saturday-Sunday 9-18 on telephone +49 (0) 381 – 77 88 77 66 or send an email to:

Check in no later than 15 minutes in advance

You must check in no later than 15 minutes before the planned time of departure.

24-hour right to cancel

There is a 24-hour cancellation right after booking is confirmed. Within this period, the ticket can be fully refunded.